Privacy

Introduction

We are a company registered in England and Wales (registration number 08323570) under the name Tribal Voice Limited trading as Photo Memento; the address of our registered office is Tower House Lodge, Mabel Place, Paignton, Devon TQ4 5UB.

Photo Pendant UK
is part of the Photo Memento group of websites owned by
Tribal Voice Ltd.
1st Floor, The Gatehouse, Littlegate Road, Paignton, Devon TQ3 3AZ
Business Registration No.08323570
VAT registration GB668405021

Photo memento is committed to respecting the privacy rights of visitors to its Site and App. This privacy policy explains how we collect, store and use personal data about you when you visit the Site or App, buy Products from us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. Words used in this Privacy Policy have the same meaning as is attributed to them in the Photo Memento Terms and Conditions

GDPR Privacy Notice

This Privacy Notice tells you what to expect in relation to personal information about you which is collected, handled and processed by Photo Pendant UK is part of the Photo Memento group of websites owned by Tribal Voice Ltd.
Tribal Voice Ltd., Tower House Lodge, Mabel Place, Paignton, Devon, TQ4 5UB is the Data Controller.
We acknowledge and agree that any personal data of yours that we handle will be processed in accordance with all applicable data protection laws in force from time to time. Currently, the Data Protection Act 1998 applies. With effect from 25 May 2018, the General Data Protection Regulations (“GDPR”) will come into force, which will change the law.
The information we may collect
The information about you we may collect, hold and process is set out below:
(A) Information collected and processed for finding you a suitable role is as follows:

• Your name
• Your address
• Your email address
• Your telephone number
• A log of our communications with you by email and telephone

How we use the information

This information will have been provided, or will be provided, by you.
The above information is used to provide our services to you in our capacity as an photo/personalised gift producers
The information above may be used as follows:

• To keep you informed of available opportunities as they arise
• To keep you informed of the services offered by us

How we hold the information

All the personal data we have is stored on our database in the UK.

Disclosure of your information

What is the legal basis for processing the information?
We will rely on your consent to process the information marked with an * above which is collected at the outset of the registration process.

Your rights

You currently have the right at any time to ask for a copy of the information about you that we hold. When the GDPR comes into force, we will no longer have the right to charge a fee. If you would like to make a request for information please email [email protected].
In addition to this right of access, when the GDPR comes into force, you will also have the following rights: erasure, restriction of processing, objection and data portability. We will update you further in connection with these rights when they come into force.

Retention of your data

Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy.
Withdrawal of consent
If you have provided us with your consent to process your data, for the purpose of using our services and us producing personalised gifts for you have the right to withdraw this at any time. In order to do so you should contact us by emailing [email protected] with the subject “gdpr consent withdrawal.”

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at https:\\ico.org.uk\concerns.

Contact

Please address any questions, comments and requests regarding our data processing practices to Geoff Allibone, Compliance and Assurance Director – at [email protected].

Changes to the Privacy Notice

This Privacy Notice may be changed by us at any time. This Privacy Notice will be updated in due course to comply with the further requirements under the GDPR which comes into force on 25 May 2018.

What personal information do we collect about you ?
When you access and move around Photo Memento, register an Account with Photo Memento or purchase a Product from Photo Memento, we may collect some or all of the following personal data about you:

• A username and password;
• Name; billing and delivery addresses, email address and phone number(s);
• Your Images and other User Content;
• Correspondence with and from Photo Memento;
• Your preferences about receiving communications from Photo Memento;
• Information about your use of Photo Memento, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.
In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product to them as a gift). We will not use this information for anything other than providing the Services for which the information was supplied.

How do we use your personal information ?

Your personal data will be collected, processed, stored and used by us.

• to provide Photo Memento to you;
• to contact you to provide examples of Products bearing your Images we think might interest you;
• to create personalised Products selected by you;
• to associate your Account, and your Product purchases, with you, and to verify your identity;
• if you elect to store a Payment Method with us, to associate that Payment Method with you when you place an order;
• to tailor aspects of Photo Memento (including its search function) to you;
• to process payments you make for Products;
• to pass your Product order for delivery by third party deliverers engaged by us;
• to provide customer support;
• to contact you by email and mobile communication (such as text (SMS) and “push” notification);
• to contact you by post;
• to include your Images in our contacts with you, such as to depict examples of Products bearing your Images that we think might interest you;
• for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you; and in connection with the prevention and detection of fraud and other crime.

If you elect to store a Payment Method with us, that Payment Method will not in fact be stored by Photo Memento itself, but instead it will be stored by a payment service provider under contract with us. The storing payment service provider will be required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Note that, when using a stored Payment Method to make payment for your Photo Memento order, certain techniques will be used to assist in maintaining the security of the details of your stored Payment Method. For example, not all of the payment card number will be visible to you (typically, all except the final four digits will be masked), and you will be required to provide certain information (such as, but not limited to, a CV2 card security number) in order to proceed with using that Payment Method. To remove or change a stored Payment Method, please follow the procedures specified on the Site or App, or contact our customer services team.

If you are asked to provide a phone number for a Product you are ordering, note that the phone number will be provided to the deliverer of your order – and (unless you specifically opt not to permit this) will appear on your order’s packaging – to assist with the delivery process. If you do not wish your phone number to be used in this way, then please do not provide a phone number when placing your order.

We may use automatically collect anonymous information about your use of Photo Memento. For example, we may automatically log which parts of Photo Memento you access, which web browser you deploy and the website from which you linked to Photo Memento. You cannot be identified from any of this information. It enables us to compile statistics about the use of Photo Memento, and to help target aspects of Photo Memento and advertising to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us, without your permission unless:

• we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
• we are in negotiations with a third party for the sale or purchase of any of Photo Memento’s business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• Photo Memento, or substantially all of its assets, is acquired by a third party, in which case personal data held by Photo Memento about its customers will be one of the transferred assets; or
• to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

The emails and mobile communication (such as text (SMS) and “push” notification) we send to you fall into two categories:

• Emails (we call them newsletters) and mobile communication (such as text (SMS) and “push” notification) (we call them messaging alerts) which provide you with information about offers, new Products and other things that we think may interest you or Photo Memento customers generally. You can notify us of your preferences concerning our newsletters here: www.Photo Memento.co.uk/my/account/newsletters and you can select to opt to receive text (SMS) messaging alerts when registering an account. To stop being contacted by texting send the word STOP to the number which appears in the relevant text (SMS) messaging alert, and prevent receipt of “push” notification messaging alerts by turning off the push function on your mobile device.
• The emails and messaging alerts that we send concerning activity on your Photo Memento Account (“Service Messages”), specifically:
• To remind you of free Photo Memento credits that may be in your account
• To remind you of unordered items in your online basket
• To remind you of Product creations that you have abandone
• To explain how Photo Memento credits that you have purchased work
• To remind you to use Photo Memento credits before they expire
• Surveys to capture your feedback on orders you have placed with Photo Memento
• Surveys to capture your feedback on contact with our customer service team
• To inform you of last Product order dates for seasonal events such as Christmas, Valentine’s day, Mother’s Day and Father’s day
• To remind you that you have an Account
• Should you wish to receive the above notices, you can tick the box “opting in” to receive the above communication during registration.

Should you wish to, you can opt out of receiving our service emails here: https://Photo Memento-en.custhelp.com/app/ask.

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.

Please note that (a) emails that we need to send you relating directly to your orders and purchases from Photo Memento (such as order and dispatch confirmation emails), and (b) emails which notify you of changes to our Terms and Conditions, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters and Service Messages; you cannot opt-out of receiving these emails.

Cookies

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By visiting or using this site with your browser set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

To make full use of Photo Mementos www.photopendant.co.uk and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Photo Memento.website www.photopendant.co.uk website (like many other shopping websites) will not work when cookies are blocked.

The list below details the cookies used on Photo Memento’s www.photopendant.co.uk. We have outlined who sets these cookies and their purpose.

Category Party Purpose
Functionality photopendant.co.uk
Photopendant.co.uk uses these cookies to enable some basic functionalities to provide a basic personalised experience whilst browsing, making creations and shopping on our website. Examples include remembering your login details, which products you have added to your basket, your language preferences. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Strictly necessary photopendant.co.uk
These cookies are essential as they enable you to move around a website and use its features, such as accessing the checkout. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
Analytical/Performance Google Analytics, Google Analytics use cookies to collect data that helps us understand how people are using the site and monitor any errors that users may be experiencing. We use this information to identify how and where we can improve the user experience. The data collected through these cookies is anonymous, these 3rd parties do not collect specific customer data and it is never shared with other third parties.

Targeting Facebook, Google Adwords, Bing, Google Adwords, Bing, Facebook use cookies to track our own paid advertising activity. We use the information collected by these cookies to help us determine where our ads will be most effective online. Each individual advertiser uses its own tracking cookies and the data taken is not confidential data or interchangeable.

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Here’s how to do it:

Google Chrome

• In the settings menu, select ‘show advanced settings’ at the bottom of the page.
• Select the ‘content settings’ button in the privacy section.
• The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

Mozilla Firefox

• In the tools menu, select ‘options’ (MAC users, go to the Firefox menu & select ‘preferences’)
• Select the privacy tab in the options box.
• From the dropdown choose, ‘use custom settings for history’. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tickbox.

 Internet Explorer 6+

• In the tools menu, select ‘Internet options’.
• Click the privacy tab.
• You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari browser

• In the settings menu / Safari menu, select the ‘preferences’ option.
• Open the privacy tab.
• Select the option you want from the ‘block cookies’ section.

 All other browsers

• For information on how to manage cookies via other browsers, please consult your documentation or online help files.

What happens if I disable cookies?

This depends on which cookies you disable, but in general our Site will not operate properly if cookies are off. In particular, note that you may be prevented from making purchases of Products if cookies are disabled.

International transfers

We may transfer personal data that we collect to other Photo Memento group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this privacy policy.

Subject Access Requests

Under the Data Protection Act 1998 (the “Act”), you have the right to request a copy of all personal data we hold about you, by means of a process called a Subject Access Request.

if you make a Subject Access Request, Section 7 of the Act requires us :

• To tell you whether we process any of your personal data
• If so, to provide you with a description of the personal data we hold, the reasons it is being processed, and with whom we share it
• To provide you with a copy of the personal data we process in an intelligible form, and (where this is available) to inform you about the source of the data

All Subject Access Requests must be in writing. We may require you to pay a fee in an amount specified under the Act (currently a maximum of £10) to help meet our costs in dealing with your request.

Links to third party sites

Our Site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

Security

We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.
We have security measures in place to protect our database of Users and access to this database is restricted internally.

However, note that it remains each User’s responsibility:

• to ensure no-one else uses Photo Memento through his/her Account;
• to log off or exit from your Photo Memento Account when not using it; and to keep his/her password or other access information secret.

Deceptive emails

We will never ask you to confirm the details of your Account or Payment Method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this policy

This Privacy Policy was last updated on 23rd November 2016 Please check back regularly to keep informed of changes to this Policy.

Contact us

If you would like to contact us about any aspect of this Privacy Policy.